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家賃が安いところとパンフレットが豪華なところには注意したほうがいい | 介護をより良くするリーダーのための介護マスター

家賃が安いところとパンフレットが豪華なところには注意したほうがいい

業務改善のヒント

こんにちは、
業務改善ファシリテーターの小田昌敬です。

このタイトル
「家賃が安いところとパンフレットが豪華なところには注意したほうがいい」

はプレジデントonlineに掲載された

サ高住の記事タイトルです。

プレジデントは経営者向けの雑誌です。

そこに、このような記事が出ている事実。

選ぶ側も、だんだん賢くなってきています。

 

「家賃が安」くして

実際には

諸々の経費を上乗せして回収する方法

合法かもしれませんが危険です。

「月額の支払額がいくらになるか」

をきかれて、

それを低めに伝え

入居に至っても

のちに不満のタネになることは明白です。

現場の苦労を増やすだけです。

 

今後は、どんどん通用しなくなってくるでしょうね。

「介護業界がどんなにひどいか」

という視点で記事を書きたがっているマスメディアが

うようよしている昨今

一人でもネットで拡散させる人に出会った段階で

事業としては壊滅的なダメージを受けるでしょう。

そんなあなたへ

3パターンの月額負担モデルを提示してみてはいかがでしょう？

実際の入居者様の金額をもとに

松：最も費用負担されている方の実績値

竹：平均的な負担額

梅：最も費用負担を抑えている方の実績値

を割り出します。

その実績値と、生活ぶりの違いを説明するのです。

イメージと実態のズレが少なくなり

クレームが減ると思います。

 

是非お試しください。

 

「パンフレット豪華なところ」については、また今度

 

 
あなたとチーム、ご使用者のWell Being（幸福）のために
小田昌敬でした。

－－－－－－－－－－－－－－－－－
にほんブログ村 介護ブログ 福祉・介護事業へ
にほんブログ村
こちらのアイコンと下の「いいね」をぽちっとしていただけると嬉しいです。


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関連記事

特集記事


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管理職向け

マスコミの煽り報道に試みだされるな！新型コロナウイルスの情報源
管理職向け

介護と作業
本の紹介

サビ担ってどうやって仕切ればいいの？
管理職向け

約4人に一人が人間関係で退職している
業務改善のヒント

職場で必要とされるもっと価値ある自分になる の目次
業務改善のヒント

明日は、広島で「介護リーダーに必要な業務改善のための４つの力」研修

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